Term and Conditions

Welcome to Dog Groomers Shop (clipperspetstore.com). This website is created by professional groomers for professional groomers, dedicated to providing high-quality grooming tools and equipment. By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website.

2. User Obligations and Responsibilities

2.1 Account Registration

To complete a purchase, you may need to create an account. You are responsible for:

• Providing accurate, complete, and up-to-date information
• Maintaining the confidentiality of your account information
• Being responsible for all activities that occur under your account
• Immediately notifying us of any unauthorized account use

2.2 Usage Restrictions

You agree not to:

• Use the website for any illegal purposes
• Upload or transmit any malware or harmful code
• Interfere with or disrupt the security or functionality of the website
• Attempt to obtain personal information from other users

3. Description of Goods and Services

3.1 Product Information

We strive to ensure the product information displayed on the website is accurate and complete. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information.

3.2 Professional Tools

Our products are designed for professional groomers, including but not limited to:

• Scissors and clippers (Bull Nose Scissors, Chunker Scissors)
• Grooming brushes and combs (Brushes & Combs)
• Bathing and grooming products (Bathing Products)
• Cages and accessories (Cages, Clothing Accessories)
• Cleaning and sterilising products (Cleaning & Sterilising)

3.3 Product Availability

All orders are subject to stock availability. If a product is out of stock, we will notify you as soon as possible and may cancel that item in your order.

4. Order and Payment Terms

4.1 Order Processing

All orders will be processed within 1–2 business days after the purchase date. During peak seasons, processing time may extend to 2 business days.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in USD and do not include applicable taxes and shipping fees. Final charges will be displayed at checkout.

4.4 Order Confirmation

After receiving your order, we will send an order confirmation email. This email only indicates that we have received your order and does not constitute acceptance of the order.

5. Shipping and Delivery

5.1 Shipping Methods

We offer the following shipping options:

• Standard Shipping – $12.95, using DHL or FedEx, delivery within 10–15 business days after shipment
• Free Shipping – Orders over $50, using EMS, delivery within 15–25 business days after shipment

5.2 Shipping Areas

We ship to most regions worldwide, excluding certain Asian countries and remote areas where delivery cannot be guaranteed.

5.3 Delivery Risk

Once products are delivered to the carrier, the risk of loss or damage transfers to you. You are responsible for any damage or loss occurring during shipment.

6. Return and Refund Policy

6.1 Return Window

We accept returns and exchanges within 15 days of receiving your order.

6.2 Return Conditions

To qualify for a return or exchange:

• The product must be in its original, unused condition
• All original packaging and accessories must be included
• Proof of purchase (order number) must be provided
• The item must be in resellable condition

6.3 Non-returnable Items

To ensure the highest hygiene and safety standards for all grooming professionals, the following items cannot be returned or exchanged:

• Brushes and combs (for hygiene reasons)
• Mixers and thinners (opened products)
• Cleaning and sterilising products (opened containers)
• Bull Nose and Chunker scissors (used tools)
• Any product with opened or damaged original packaging

6.4 Return Process

1. Contact us at [email protected] within 15 days of receiving your order
2. Provide your order details and the item(s) you wish to return
3. We will send you a Return Merchandise Authorization (RMA) number and shipping instructions
4. Pack the item securely in its original packaging with all accessories
5. Ship the package to our address (unless it is our error, return shipping costs are the customer’s responsibility)
6. After receiving the return, we need 3–5 business days to process it

6.5 Refund Information

• Refund processing time: 3–5 business days after receiving and inspecting the returned item
• Refund method: Refunds will be issued to your original payment method
• Shipping costs: Original shipping fees are non-refundable

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Dog Groomers Shop or its content suppliers and is protected by international copyright laws.

You may not copy, modify, distribute, display, perform, or use any content on this website without our express written permission.

8. Limitation of Liability

8.1 Product Use

Our products are designed for professional grooming environments. We are not responsible for any damage or injury caused by improper use, negligence, or failure to follow product instructions.

8.2 Website Availability

We strive to ensure continuous website availability, but we do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

8.3 Indirect Damages

In no event shall Dog Groomers Shop be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits.

8.4 Liability Cap

Our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the purchase price of the product giving rise to the claim.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains what information we collect and how we use it. By using this website, you agree to the processing of your information in accordance with our Privacy Policy.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, USA, without regard to its conflict-of-law principles.

10.2 Dispute Resolution

Any disputes arising from these terms or your use of the website shall be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the court with jurisdiction in our location.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on the website. Continued use of the website indicates your acceptance of these changes.

We encourage you to review this page regularly to stay informed.

12. Contact Us