Our Commitment to Professional Groomers

At Dog Groomers Shop, we understand that your grooming business depends on reliable, high-performance tools. Our shipping and returns policies are designed with the professional groomer in mind, ensuring you receive quality equipment promptly and can shop with confidence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. During peak seasons, processing may occasionally extend to 2 business days.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking provided for all shipments
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for most regions (excludes some Asian and remote areas)

Shipping Regions

We ship worldwide, excluding certain Asian countries and remote areas where delivery cannot be guaranteed. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges Policy

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to evaluate our professional grooming tools and ensure they meet your exacting standards.

Conditions for Returns & Exchanges

  • Products must be in original, unused condition
  • All original packaging and accessories must be included
  • Proof of purchase (order number) is required
  • Items must be in resalable condition
  • Original shipping fees are non-refundable unless the return is due to our error

Non-Returnable Items

To ensure the highest standards of hygiene and safety for all our grooming professional customers, the following items cannot be returned or exchanged:

  • Brushes & Combs (for hygiene reasons)
  • Blenders & Thinners (opened products)
  • Cleaning & Sterilising products (opened containers)
  • Bull Nose Scissors and Chunker Scissors (used tools)
  • Any products where original packaging has been opened or damaged

Step-by-Step Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number and the items you wish to return or exchange
  3. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and shipping instructions
  4. Package Securely: Pack items in original packaging with all accessories
  5. Ship to Us: Send the package to our address (shipping costs are customer’s responsibility unless due to our error)
  6. Processing: Allow 3-5 business days for processing once we receive your return

Refund Information

  • Refund Processing Time: 3-5 business days after we receive and inspect your returned items
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Processing: Exchanges are processed immediately upon receipt of returned items

Exchange Options

  • Choose any product of equal value
  • Pay the difference if exchanging for a higher-priced item
  • Receive store credit for the difference if exchanging for a lower-priced item

Need Assistance?

Our customer service team, comprised of grooming professionals who understand your needs, is here to help:

Email: [email protected]

Address: 1471 Frederick Street, El Paso, US 79927

Response Time: 1-2 business days (consistent with our order processing standards)

Professional Tools for Professional Results

We appreciate your trust in Dog Groomers Shop for your professional grooming equipment needs. Our policies reflect our commitment to quality and customer satisfaction – the same standards we apply to every grooming tool we offer. Whether you’re looking for clippers, scissors, cages, or coat styling products, we’re here to support your grooming business with reliable equipment and professional service.