Our Commitment to Your Satisfaction

At Dog Groomers Shop, we understand that professional grooming requires precision tools that perform flawlessly. Just as we’re committed to providing high-quality grooming equipment, we stand behind our products with a straightforward returns and exchanges policy designed for grooming professionals.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to evaluate our professional grooming tools and ensure they meet your exacting standards.

Conditions for Returns & Exchanges

  • Products must be in original, unused condition
  • All original packaging and accessories must be included
  • Proof of purchase (order number) is required
  • Items must be in resalable condition

Non-Returnable Items

To ensure the highest standards of hygiene and safety for all our grooming professional customers, the following items cannot be returned or exchanged:

  • Brushes & Combs (for hygiene reasons)
  • Blenders & Thinners (opened products)
  • Cleaning & Sterilising products (opened containers)
  • Bull Nose Scissors and Chunker Scissors (used tools)
  • Any products where original packaging has been opened or damaged

Step-by-Step Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number and the items you wish to return or exchange
  3. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and shipping instructions
  4. Package Securely: Pack items in original packaging with all accessories
  5. Ship to Us: Send the package to our address (shipping costs are customer’s responsibility unless due to our error)
  6. Processing: Allow 3-5 business days for processing once we receive your return

Refund Information

Once we receive and inspect your return:

  • Refund Processing Time: 3-5 business days after we receive your returned items
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Processing: Exchanges are processed immediately upon receipt of returned items

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Dog Groomers Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List items with quantities] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund/Exchange for specific product]
Please provide return instructions and RMA number.

Thank you,
[Your Name] [Your Phone Number]

Exchange Options

If you need to exchange an item:

  • Choose any product of equal value
  • Pay the difference if exchanging for a higher-priced item
  • Receive store credit for the difference if exchanging for a lower-priced item

Need Assistance?

Our customer service team, comprised of grooming professionals who understand your needs, is here to help:

Email: [email protected]
Address: 1471 Frederick Street, El Paso, US 79927
Response Time: 1-2 business days (consistent with our order processing standards)

We appreciate your trust in Dog Groomers Shop for your professional grooming equipment needs. Our returns policy reflects our commitment to quality and customer satisfaction – the same standards we apply to every grooming tool we offer.